Our Process

The Better Lab was founded to develop new ways to address health care challenges through greater empathy and better design and to study these new methods and their outcomes with rigorous public health methodologies.

We leverage qualitative research tools such as unstructured interviewing and observations to complement quantitative insights gathered from surveys and other hospital or system-level metric data. We then analyze those insights and identify opportunity areas to develop solutions that address both stakeholder and system level needs. Solutions are field tested, evaluated and refined in an iterative fashion as a way to inform quality improvement interventions that can be longitudinally implemented and studied.