We take a human-centered design approach, starting with users – patients, physicians, caregivers, healthcare professionals – to understand the context of their everyday lives as we work together to identify stubborn health problems, prototype possible solutions and iterate quickly to see what works.
We want to make things better. We believe the key to improving any system begins with the people who have to navigate that system – connecting with these users meaningfully, listening and observing, and working quickly and collaboratively to test our ideas in order to fix the things that frustrate and impede progress.
“Better” means we:
- Improve health outcomes
- Improve user experience
- Increase value for patients and institutions
- Enable others to improve the system
- Bring joy to healthcare
- Bring elegance to the ugly or unwieldy
We aim to be: